Frequently Asked Questions

Inventory items are shipped within 5 to 10 business days. Processing time for special orders (commission) varies depending on the order.

Customs and import taxes are the responsibility of the buyers. We are not responsible for delays caused by customs.

We accept cancellations within a 24-hour period of placing your order. For a cancellation request after the items have been sent, please refer to the “Return, Exchange and Refunds” section.

We do not accept returns or exchanges; all sales are FINAL.

We take great care in packaging your items to ensure they arrive safely at their destination. Our utmost priority is to guarantee that your artwork is protected and reaches you in perfect condition.

All print sales are final. If your print arrives damaged, please keep all the packaging and contact us with your order number for further instructions within 24 hours of receiving your order.

We take great care in packaging your items to ensure they arrive safely at their destination. Our utmost priority is to guarantee that your artwork is protected and reaches you in perfect condition

If your order arrives damaged, please take a picture of the items as it arrived and keep all the packaging and contact us with your order number for further instructions within 24 hours of receiving your order.

Wash by hand and dry promptly. Coasters are not dishwasher safe, oven safe, or microwave safe. Wipe any drips or stickiness from coasters. To protect the design, do not wash or submerge coasters in water.

Heat-resistant enamel Coasters: Coasters are painted with acrylic and protected by a layer of heat-resistant enamel spray.

Resin Coasters: Coasters are painted with acrylic and protected by a layer of heat and UV resistant resin. Resin can scratch over time, or with abrasive use. Avoid rough surfaces.  

Yes, you will be provided with a tracking confirmation once your order has been shipped.

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